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Analytics require a Pro or Enterprise plan.
The analytics page in your dashboard shows how visitors and agents find and use your documentation. Use these signals to identify valuable pages, discover content gaps, and track changes over time.
Ask the agent questions about your analytics data directly in the chat panel. The agent can answer questions about the data and provide insights on how to improve your documentation.
Analytics data typically appears within a few minutes of an interaction. Very recent events might not appear immediately.

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Select an analytics view

Traffic

Track visitors, page views, referrals, and human and agent traffic.

Assistant

Review assistant usage, conversation topics, satisfaction, and transcripts.

Search

Analyze search volume, frequent queries, and click-through rates.

User engagements

Understand content actions, navigation paths, and search and assistant funnels.

Savings

Estimate hours saved by the agent and automations, and support costs saved by the assistant.

Feedback

View feedback over time, review specific ratings and written feedback, and track follow-up work.

Export analytics

Export dashboard data to CSV for analysis, reporting, or archival.

Stream analytics events

Send analytics events to Amazon S3 for downstream processing.

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Filter by time period

Use the range selector in an analytics view to adjust the time period for the displayed data. Choose a preset, like Last 7 days or All time, or select a custom range on the calendar. Exports also use the selected time range.

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Filter by page or path

Use the Filter menu to scope the dashboard to a single page or path. When you select a path, the analytics page displays data for every page under that path. For example, if you filter to docs/authentication, the analytics page displays data for every page in the docs/authentication/* path. The Assistant and Search views always show site-wide data. In the Traffic view, filtering by page changes the popular pages ranking to start at the selected page and continue down the ranking, rather than showing only that page.