Zapier connects over 7,000 apps through automated workflows, powering millions of integrations for businesses worldwide.
That integration ecosystem depends on documentation for two audiences at once: Zapier's own engineers and the external developers building on its platform.
3×
faster documentation updates
30%
increase in internal API usage
20%
increase in external docs traffic
Challenge
Zapier maintained separate documentation systems for internal engineering teams and external developers, which created duplicate work and inconsistent experiences. Engineers lost time navigating between systems, and external developers struggled to find what they needed.
Solution
With Mintlify, Zapier unified its documentation ecosystem. The same platform now powers both internal engineering resources and the public docs.zapier.com, creating a consistent experience and surfacing APIs engineers didn't know existed. The docs-as-code workflow fits Zapier's development process, so engineers update documentation as naturally as they commit code.
Honestly, we have found it very, very helpful. If I'm honest with you, it's been one of the best decisions we have taken and we have made in a long time.
Abraham Duran
Developer Support, Zapier