Zapier

Zapier connects over 7,000 apps through automated workflows, powering millions of integrations for businesses worldwide. With thousands of internal engineers building the platform and millions of external developers creating custom integrations, documentation isn't just important—it's mission-critical.

The challenge was scale. Zapier maintained separate documentation systems for internal engineering teams and external developers at docs.zapier.com. This split created duplicate work, inconsistent experiences, and slowed down both internal development and external adoption. Engineers spent valuable time navigating between systems, while external developers struggled to find the resources they needed.

With Mintlify, Zapier unified their documentation ecosystem. The same platform now powers both internal engineering resources and the public docs.zapier.com, creating a consistent experience across the board. The docs-as-code workflow integrated seamlessly with Zapier's development process, allowing engineers to update documentation as naturally as they commit code.

The results speak for themselves. Documentation updates now happen 3x faster, eliminating the friction that previously delayed critical information from reaching developers. Internal API usage jumped 30% as engineers discovered and adopted APIs they didn't know existed—all because documentation became more discoverable and accessible. External documentation saw a 20% increase in traffic and adoption, as developers found it easier to navigate and implement Zapier's vast integration ecosystem.

By treating internal and external documentation as one unified system, Zapier transformed documentation from a maintenance burden into a growth accelerator. Engineers ship faster, developers integrate more confidently, and the entire Zapier ecosystem moves at the speed of automation—exactly as it should.