Browserbase

At Browserbase, documentation is not just a developer resource. It is a core system that supports growth, revenue, product launches, and customer success. Teams across the company rely on accurate, up-to-date docs to do their jobs well and ensure customers can both discover and succeed with Browserbase.

“At Browserbase, our docs are the product. Documentation is where feature discovery starts and where understanding finishes.” - CEO at Browserbase

Mintlify enables Browserbase to treat documentation as a shared, high-leverage asset across the company and keep it aligned with fast-moving product changes.

Docs signal real buying intent for developers

Browserbase sells to developers, which makes docs a direct input into both acquisition and conversion. While the marketing site plays an important role in awareness, documentation reflects a much deeper level of intent.

Signups that view docs and copy code are more likely to activate successfully. Internally, docs visits are treated as a strong signal that someone is seriously evaluating the product and trying to implement it in a real environment.

"Users who visited a documentation page were up to 40 times more likely to have an enterprise opportunity created or advanced." - Head of Growth at Browserbase

AI as a growing entry point for discovery and usage

AI has become an increasingly important discovery channel for Browserbase. Beyond traditional SEO, the team focuses on making documentation easy for LLMs to read, understand, and recommend.

“We spend a lot of time thinking about how to get LLMs to recommend Browserbase. Making sure our docs are readable and parsable by LLMs with Mintlify has helped a lot.” - Head of Growth at Browserbase

Because the docs clearly explains what Browserbase does and how it works, it becomes a natural source for AI-driven discovery. Mintlify's structure and tooling keep the docs up to date and properly formatted for both humans and machines. Features like llms.txt and skills.md explicitly shape how agents and LLMs understand the product.

And customers are not just finding Browserbase through AI, they are also using AI to interact with the documentation itself.

“They want to be able to have a conversation with the AI assistant or open the docs in an AI tool and have their LLM solve the issue for them. That’s kind of the dream workflow.” - Technical Customer Success at Browserbase

Using AI to ship doc updates faster

AI plays a direct role in how Browserbase keeps documentation up to date, and the Mintlify agent is central to that workflow. Because Browserbase’s docs live alongside its code, the team have the Mintlify agent suggest updates to documentation as product changes happen.

“When we’re updating our stagehand docs, we can tell the Mintlify agent, update the docs for these changes. It can confirm that those changes are actually how things should be implemented, write out examples, and we can go back and forth on what the text should look like.” - Technical Customer Success at Browserbase

Self-serve docs free up support and customer engineering

Strong documentation enables customers to self serve and reduces pressure on support teams.

“If customers can’t self serve, it’s a huge burden on our team. Most customers go to the docs first and only reach out when they’re having a major pain.” - Technical Customer Success at Browserbase

When docs are clear and reliable, customers resolve issues faster on their own. That frees customer engineering and support teams to focus on the most complex, high-impact problems and deliver better outcomes for enterprise customers.

Mintlify enables documentation to drive the business

At Browserbase, documentation underpins product adoption, enterprise pipeline, AI discovery, and support efficiency. Multiple teams rely on docs to meet their business goals, and those docs need to stay accurate as the product evolves.

Mintlify enables Browserbase to treat documentation as a core business system rather than a static resource. By making it easy to update, scale, and integrate documentation into everyday workflows, Mintlify helps Browserbase turn great docs into measurable business impact.