Glean
How Glean unified its scattered documentation from Google Docs to Zendesk to custom markdown into a single branded hub where enterprise customers self-serve answers and developers ship faster.
partner since
2024Glean is the enterprise AI platform that connects knowledge across an organization, making it easier for teams to get answers and take action. That mission extended to their own customers, who needed a better way to access knowledge about Glean’s user guides, support resources, and developer documentation.
The problem: Glean’s documentation lived in too many places. Internal content in Google Docs, support docs in Intercom and Zendesk, and developer content in a custom markdown setup. The lack of consistency made the experience confusing for users and costly to maintain internally.
With Mintlify, Glean unified everything under one roof. Auto-generated API references from OpenAPI keep developer docs accurate and responsive, while custom CSS ensures the site matches Glean’s brand. From help center content to detailed developer guides, all documentation now lives in a single, consistent experience.
The impact is clear: customers can now self-serve with confidence, support is easier to scale, and Glean’s team no longer wastes time managing fragmented documentation systems. Mintlify turned a fragmented ecosystem into a streamlined, modern hub.
